Terms of Service

1. About these Terms

These Terms of Service ("Terms") govern your use of Prospectal: the website at prospectal.io, the application at app.prospectal.io, the Prospectal REST API and any related services (together, the "Service"). "Prospectal", "we" and "us" mean Prospectal, the operator of the Service, at 30 N Gould St Ste R, Sheridan, WY 82801, USA; "you" means the person or organisation using it.

By creating an account, buying credits or using the Service, you agree to these Terms. If you use the Service on behalf of a company or other organisation, you confirm that you are authorised to accept these Terms for it, and "you" includes that organisation.

The Service is built for business use. You must be at least 18 years old to create an account.

2. Key terms

• Credits (Prospectal Credits): the prepaid units you spend to run projects with any Prospectal tool.
• Project: one run of one tool — for example one Sales Navigator search URL, or one uploaded file for enrichment or verification.
• Input: anything you submit to the Service, including search URLs, uploaded files and API requests.
• Results: the files and data the Service produces for you from your Input.
• API key: a secret credential that lets your own software use the Service through the REST API.

3. Your account

You need an account to use the app and the API. Give accurate information when you sign up and keep it up to date. You can sign up with an email address and password or with Google.

You are responsible for keeping your password and API keys confidential and for everything done through your account. Tell us at contact@prospectal.io as soon as you suspect unauthorised use.

We may refuse to open an account, or ask for more information before activating features, where we reasonably need to — for example to prevent abuse.

4. The Service

Prospectal provides tools that turn prospect searches and lists into structured files: scrapers (for example Sales Navigator Leads, Sales Navigator Accounts, Company Followers, LinkedIn Group, Post Engagers and Apollo), enrichment tools (for example LinkedIn URL Enrich, Waterfall Enrich and Company Website Finder) and Email Verify. You can use them in the app or through the REST API.

Each tool, what it accepts, what it returns and its credit rate are described on its product page and on the Pricing page. Results depend on what the source makes available at the time a project runs. We do not promise that any project will return a particular number of rows, that every field will be filled, or that the data is complete, current or accurate for your purpose.

Email Verify reports each processed email as Valid or Invalid based on the checks run at that moment. A result describes the address at the time of the check; it is not a guarantee that a later message will be delivered.

We improve the Service continuously and may add, change or remove features. Where a change materially reduces what a tool does, we will try to give reasonable notice in the app or on the website.

5. Prospectal Credits

The Service runs on one Prospectal Credits balance shared by every tool. Credits are bought in pay-as-you-go packages; there is no subscription and no automatic renewal.

Each tool draws credits at its own published rate — for example per delivered row, per email found or per email processed. The rate shown on the website or in the app when you submit a project is the rate that applies to it. When you submit a project, the credits it may need are reserved; credits for results that are not delivered, emails that are not found or rows that cannot be processed are released back to your balance.

Some tools have a minimum project size (for example 500 rows for scraping projects), and some features — such as automatic splitting of large Sales Navigator searches — are included only with certain packages. These conditions are shown on the Pricing page and in the app before you submit.

Credits remain in your balance while your account is active and do not expire, unless a different period is stated when you buy them. Credits have no cash value, cannot be exchanged for money and cannot be transferred to another account.

6. Purchases and payment

Package prices are listed on the Pricing page in US dollars. A purchase is arranged directly with us from the Billing page in the app (or, for a custom package, by contacting us). We add the credits to your balance once your payment is confirmed.

Prices do not include any taxes, duties or charges imposed by your bank or payment provider, which are your responsibility unless we state otherwise. We may change package prices for future purchases at any time; a change never affects credits you have already bought.

7. Refunds

Because credits are prepaid and released automatically for results that are not delivered, purchased credits are not refundable once they have been added to your balance, except:

• where the law that applies to you gives you a right to a refund;
• where you were charged twice or charged the wrong amount — we will correct or refund the difference;
• where we cannot add credits you have paid for — we will refund the payment;
• where we close your account or discontinue the Service for reasons other than your breach of these Terms — we will refund the unused credits you paid for.

If a project’s Results are defective because of a fault on our side, tell us at contact@prospectal.io within 14 days of the project completing. We will review it and, where appropriate, re-run the project or return the credits it used.

8. Your Input and Results

You keep all rights you have in your Input. You give us permission to store, copy and process your Input only as needed to run your projects, deliver your Results, support you and keep the Service secure.

Results are delivered for your own business use. We do not sell your Input or your Results.

Uploaded files and Results are kept for 30 days and then deleted automatically. Download links are short-lived and issued on request. Keep your own copy of anything you need; after deletion we cannot recover it.

How we handle personal data in your Input and Results is described in our Privacy Policy.

9. Data sources and your responsibilities

Prospectal works from the searches, URLs and files you provide — for example LinkedIn Sales Navigator searches, LinkedIn company pages, groups and posts, and Apollo searches. Prospectal does not ask for your LinkedIn login, password or cookies.

You are responsible for:

• having the right to submit each search, URL and file, and to use the data you receive from it;
• complying with the terms of the platforms your Input comes from, including LinkedIn, Sales Navigator and Apollo;
• using Results lawfully — including data-protection and privacy laws (such as the GDPR and UK GDPR), electronic-marketing and anti-spam laws (such as PECR, CAN-SPAM and CASL), and honouring opt-outs and suppression requests;
• having a lawful basis, and giving any notice required, before you contact the people in your Results.

Prospectal is not affiliated with, endorsed by or sponsored by LinkedIn, Microsoft or Apollo. Their names and marks belong to their owners and are used on this site only to describe what the tools work with.

10. Acceptable use

You must not use the Service, or any Results, to:

• send spam or unlawful communications, or harass, threaten or discriminate against anyone;
• collect or process special-category or sensitive personal data, or data about children;
• break any law, or infringe anyone’s intellectual-property, privacy or other rights;
• resell, sublicense or provide the Service to third parties as your own product, or build a competing database or service from it;
• circumvent credit charges, package limits, rate limits or security controls, or access the Service other than through the app and the documented API;
• interfere with or disrupt the Service, introduce malicious code, or probe, scan or test its vulnerabilities without our written permission;
• copy, reverse engineer or decompile any part of the Service, except where the law expressly allows it;
• share an account between unrelated organisations, or create accounts to obtain benefits you are not entitled to.

We may investigate suspected misuse and may remove Input or Results, refuse projects or suspend accounts involved in it.

11. API access

You can create API keys in the app. A key is shown once, when you create it; we store only a one-way hash of it. Treat keys like passwords: do not publish them or embed them in public code. You are responsible for every request made with your keys. Revoke a key in the app if you believe it has been exposed.

API projects use the same credits, rates, minimums and packages as the app. Requests are rate-limited per account; requests over the limit are refused until the limit resets. We may change the API with reasonable notice, and may suspend a key that endangers the Service or other customers.

12. Done for You and other services

If we agree to do work for you outside the self-serve tools — for example a Done for You data project — the scope, price and timing agreed for that work apply alongside these Terms. Where they conflict, the agreed scope takes precedence for that work.

13. Intellectual property

The Service, the website, our software, designs, text and marks belong to Prospectal or our licensors. These Terms give you a limited, non-exclusive, non-transferable right to use the Service for your business while your account is in good standing; they do not transfer ownership of anything to you.

If you send us feedback or suggestions, we may use them without obligation to you.

14. Third-party services

We use trusted providers to host and run the Service, store files and send email; they are listed in our Privacy Policy. Links to other websites, and integrations you connect through the API (for example automation tools), are provided by third parties under their own terms. We are not responsible for third-party services we do not control.

15. Availability and changes

We work to keep the Service available and projects running promptly, but we do not promise that it will be uninterrupted, error-free or available at any particular time. Maintenance, provider outages and changes on source platforms can delay or affect projects. Processing times shown in the app are estimates.

16. Suspension and termination

You can stop using the Service at any time and ask us to close your account at contact@prospectal.io.

We may suspend or close your account, or refuse a project, if you breach these Terms, if your use creates a legal, security or reputational risk for us or others, if a payment is reversed or not completed, or if the law requires it. Where reasonable, we will tell you why and give you a chance to fix the problem first.

When an account is closed, access to the app and the API ends, and uploaded files and Results are deleted on their normal 30-day schedule if they have not been already. Unused credits are refundable only in the cases listed in section 7. Sections that by their nature should continue — such as responsibilities for data, limitation of liability and indemnity — continue after closure.

17. Disclaimers

Except as expressly stated in these Terms, the Service and all Results are provided "as is" and "as available". To the fullest extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, accuracy and non-infringement. Nothing on the website or in the Service is legal, compliance or professional advice.

18. Limitation of liability

To the fullest extent the law allows, Prospectal is not liable for any indirect, incidental, special or consequential loss, or for loss of profits, revenue, business, goodwill or data, arising from or relating to the Service or these Terms.

Our total liability for all claims relating to the Service or these Terms is limited to the greater of (a) the amount you paid us for credits in the 12 months before the event giving rise to the claim and (b) US$100.

Nothing in these Terms limits liability that cannot lawfully be limited, such as liability for fraud or for death or personal injury caused by negligence.

19. Your indemnity

You agree to defend and indemnify Prospectal against claims, losses and costs (including reasonable legal fees) arising from your Input, your use of Results, or your breach of these Terms or of any law or third-party terms.

20. Changes to these Terms

We may update these Terms as the Service or the law changes. The current version is always on this page with its date. If a change materially affects your rights, we will tell you in the app or by email before it takes effect. Continuing to use the Service after a change takes effect means you accept the updated Terms.

21. Disputes and governing law

If you have a concern, contact us first at contact@prospectal.io; most issues can be resolved quickly that way, and we will try to resolve any dispute informally within 30 days before either side starts formal proceedings.

These Terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-law rules. Any dispute that is not resolved informally will be heard by the state or federal courts located in Wyoming, and you and Prospectal agree to their jurisdiction. This does not take away any protection you have under mandatory law where you are based.

If any part of these Terms is found unenforceable, the rest remains in effect. Not enforcing a right is not a waiver of it. You may not transfer your account or these Terms without our consent; we may transfer them as part of a reorganisation or sale of the business.

22. Contact

Questions about these Terms, your account or a project: contact@prospectal.io.

Postal address: Prospectal, 30 N Gould St Ste R, Sheridan, WY 82801, USA.